Update your Impact bookmark

In a concentrated effort to ensure agent and client security, the URL that you have bookmarked needs to be updated.
If you are using a bookmark or shortcut, you should follow these steps to fix it.

• Close all Impact related windows on all devices
• Clear Cache/browsing data (use the advanced tab, and in the Time Range drop down menu, select “all time” option and delete data)
• When that process is complete, then close all browsers and follow this URL/address in Google Chrome preferably.
  https://impact.ailife.com
• If you are using a bookmark or shortcut, ensure the address ONLY has https://impact.ailife.com. Nothing else should follow the .com.
• Bookmark the site after you log in

NEED HELP?

• Use the real-time chat feature through LogMeIn Rapid Response Agent Support.
• Help Desk hours are 7:00am to 9:00pm Monday thru Saturday (Central Time Zone)

1. Click on the link to the Rapid Response Agent Support LogMeIn Rescue applet:
   https://secure.logmeinrescue.com/Customer/Download.aspx?EntryID=1054449959
2. The LogMeIn Rescue applet will be downloaded within a few seconds.
3. Double-click the file to open the Rapid Response Agent Support window.